Cancellation & Payment Conditions


We guarantee your room with a fixed booking.


Please remember to cancel the room in good time if, contrary to expectations, you do not need it. Cancellation policy may vary between request time and room rate; please check carefully.


Flexible rate: Cancellation until 16:00 the day before arrival (local hotel time) is free of charge. If you cancel later than 16:00 local time the day before arrival, the total amount of your booking will be charged to the credit card you provided.


2. hot deal rate (special offer): all cancellations, booking changes or no-shows will be charged the full amount of the booking. Prepayment of the full booking amount is required on the day of booking and is non-refundable.


3. high & top season rate: Generally during congress & trade fair periods, Advent weekends and New Year's Eve week or periods of high demand.

Free cancellation up to 30 days prior to arrival. Cancellations within 30 days will be charged in full to the credit card provided.


General conditions

1. all prices are per room, "ex prices" in € (Euro), incl. breakfast and all legal taxes. Prices are subject to change without notice. The local tax is not included. 2.

The contract is concluded between the guest and the accommodation provider. 3.

3. the Austrian hotel contract conditions apply. The place of jurisdiction is Innsbruck.

4. for bookings of 3 rooms or more, separate cancellation conditions of the hotel apply.

5. the above mentioned conditions are only valid for individual bookings. Conditions for group bookings are shown separately below. Otherwise, the group conditions of the Austrian hotel contract conditions apply.


Check-in & Check-out

Arrival: 14:00 h

Departure: 10:00 a.m.


The following credit cards are accepted: American Express, Visa, Euro/Mastercard, Diners, JCB.

The hotel reserves the right to pre-authorise credit cards prior to arrival.

Pets not allowed! Translated with www.DeepL.com/Translator (free version)

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